A helicopter crashed on the roof of a rain-shrouded midtown Manhattan skyscraper on Monday, killing the pilot and briefly triggering memories of 9/11.
Authorities said they did not suspect terrorism.
The crash, near Times Square and Trump Tower, shook the 750ft Axa Equitable building, sparked a fire, and forced office workers to flee on elevators and down stairs.
The pilot was the only person aboard, and there were no other reports of injuries, authorities said.
It was not immediately clear what caused the crash, or why the Agusta A109E was flying in a driving downpour with low cloud cover and in the tightly controlled airspace of midtown Manhattan.
A flight restriction in effect since President Donald Trump took office bans aircraft from flying below 3,000ft within a one-mile radius of Trump Tower, which is less than half a mile from the crash site.
“There’s something mysterious here,” Mayor Bill de Blasio told CNN, saying officials were scrutinising video of a “very erratic” flight and authorities needed to find out more about the pilot at the time he decided to take off. One lawmaker called for “non-essential” helicopter flights over Manhattan to be banned.
The pilot, identified by his employer as Tim McCormack, was a former fire chief in upstate Clinton, New York. With 15 years of experience flying helicopters and single-engine airplanes, he was certified as a flight instructor last year, according to Federal Aviation Administration records.
The East Clinton Volunteer Fire Department posted on Facebook that Mr McCormack’s “technical knowledge and ability to command an emergency were exceptional”.
The 19-year-old helicopter was linked to a real estate company founded by Italian-born investor Daniele Bodini, according to FAA records.
The helicopter went down about 11 minutes after taking off from a heliport along the East River, a little more than a mile away. Police Commissioner James O’Neill said it may have been returning to its home airport in Linden, New Jersey.
The director at Linden Municipal Airport, Paul Dudley, described Mr McCormack as “a highly seasoned” and “very well regarded” pilot who was a regular at the airfield.
He suspects that a mechanical problem or the weather “overwhelmed him and the helicopter”, Mr Dudley said.
“I believe he tried to get on the roof and spare the people on the ground,” he added.
Mr McCormack (58) chronicled some of his helicopter flights on his Facebook page, including a 2014 emergency landing caused by a bird strike.
He had been conducting a sightseeing tour over Manhattan when the bird penetrated the windshield of his Bell BHT 407, causing Mr McCormack to land unexpectedly at the West 30th Street Heliport.
“It was pretty much like an explosion going off in your cockpit,” Mr McCormack told television station WABC.
The fatal crash happened shortly before 2pm on Monday, when clouds obscured the roof of the building.
Rescue vehicles swarmed to the scene.
Pedro Rodriguez, a pastry line cook at Le Bernardin, a well-known restaurant in the Axa Equitable building, said workers received an announcement telling everyone to exit, and he later heard from people around him that there was a fire on the roof.
The evacuation was not chaotic, Mr Rodriguez said, but he was rattled because he immediately thought of the September 11 attacks, adding: “It’s scary when something like this happens.”
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