CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

Corinium Global Intelligence announced that it will be hosting an all-encompassing event, Customer 360 Africa 2019, that will cover all aspects of the entire customer experience journey. It has recruited a wide range of industry leaders set to share their experience and knowledge with attending delegates.

The event will bring together 45+ passionate customer centric professionals over three days of interactive knowledge sharing. Attending delegates will be privy to over 30 case studies, 6 panel discussions and 3 Keynote speakers. These sessions will cover topics such as; how does one prepare for the customer centric revolution, what does the role of CCO look like in SA, GDPR & POPIA’s impact on delivering exceptional customer experience, how does one define the value of insights, unlocking the power of CX through employee engagement, the importance of Voice of the Employee, how data and AI are used to optimise customer experience, UX and the online frictionless experience and much more.

Companies already participating include; MultiChoice, Hollard Insurance, African Bank, FNB Wealth & Investments, ABSA, Comair, Uber, Old Mutual, Alexander Forbes, Pepsi Co., Wesbank, King Price Insurance, Kenya Airways, AIG SA, Sasol, Ubank, Nedbank, University of the Witwatersrand, Joshua Knight, Edcon, Discovery Health, Telesure, Direct Axis, SA Taxi, Orin Hanrahan, Airports Company of South Africa, Momentum Digital, Netflorist, Anheuser-Busch Inbev, Hippo.co.za.

The event also features a separately bookable

Dinner Workshop that will cover AI, IoT, Analytics, Blockchain and Cloud and the role they play in creating a human-centred customer experience. There will also be a pre event masterclass day with two separately bookable workshops on Customer Journey Mapping and Design Thinking.

About Customer 360 Africa 2019

This event is for everyone who is involved in the customer journey. This event will investigate ways in which organisations are currently succeeding within their entire customer experience through the presentation of actual case studies. This will provide you with a 360 degree view of your client and assist you with everything from deciding what to implement, implementation all the way through measurement. It will assist you to future proof your business in today’s competitive CX battleground… For more information, please visit http://www.customer360africa.com

About Corinium Global Intelligence

Corinium is the world’s largest community designed to inspire and support the emerging C-Suite executives focused on Data, Analytics, Customer and Digital Innovation. We’re excited by the incredible pace of innovation and disruption in today’s digital landscape. That’s why we produce conferences, private events and timely content that connect you to what’s next and help you to lead your company into this new paradigm. For more information, please visit: https://www.coriniumintelligence.com/

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European shares extend gains as talks in Beijing on trade kick off

LONDON (Reuters) – European shares were slightly higher on Monday, building on solid gains in the previous session as investors clung to hopes that Washington and Beijing will make progress towards ending a prolonged trade spat that has roiled global markets.

The pan-European STOXX 600 was up 0.1 percent at 0835 GMT. Gains were tentative amid nervousness as talks between the world’s two largest economies kicked off in the Chinese capital.

On Friday, stocks posted their biggest daily gain since June 2016 after better-than-expected U.S. jobs data and amid growing hopes of a truce between China and the United States.

Frankfurt’s DAX .GDAXI, whose constituents are vulnerable to trade frictions, was leading the gains.

Sectors sensitive to the trade tensions were the biggest gainers, with basic resources stocks .SXPP up 1.2 percent, technology up 0.5 percent and oil and gas stocks gaining 0.4 percent.

Chipmakers were also recovering from heavy losses last week after Apple’s shock revenue warning. AMS (AMS.S) which supplies the iPhone maker, was up 8 percent, topping the STOXX 600.

Broker research moved other stocks, with Dutch payments firm Adyen (ADYEN.AS) among the top gainers after BAML upgraded it, and Centrica falling 3.9 percent after Jefferies downgrade.

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