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The airline, which laid off around 10,000 staff due to the pandemic, contacted passengers set to fly before July 25 to see if they were able to reschedule their flights.
Heathrow Airport had asked airlines to “stop selling summer tickets to limit the impact on passengers” amid winding queues at airports, lost baggage and axed flights.”
Travel expert Paul Charles, who runs consultancy the PC Agency, shared an email from BA to customers, asking passengers travelling in the next fortnight if they would like to reschedule their flights for free.
It said passengers could change their trip to another BA-operated flight within the next 12 months, subject to availability.
Mr Charles said: “I said it would be a summer of stress. BA now asking those travelling before July 25 to consider changing flights, so enabling them to more easily choose which flights to cancel at short notice.”
Meanwhile, Emirates has accused Heathrow chiefs of showing “blatant disregard” for holidaymakers, saying they ordered airlines to stop selling tens of thousands of tickets over the summer holidays.
The Dubai-based carrier said they would ignore an order to cancel flights to comply with a cap on passenger numbers. Bosses said they were even threatened with legal action if they did not accept the demands.
Heathrow said “the network continues to suffer from Covid-related challenges.”
A spokeswoman added: “We had no choice but to take the difficult decision to impose a capacity cap designed to give passengers a better, more reliable journey and to keep everyone working at the airport safe.”
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