Europe

‘Extremely rude’: Top restaurant hits back at woman’s one-star review

We use your sign-up to provide content in ways you’ve consented to and to improve our understanding of you. This may include adverts from us and 3rd parties based on our understanding. You can unsubscribe at any time. More info

The diner was charged £60 despite claiming she “forgot” to cancel her booking at trendy Laundrette restaurant in Charlton-cum-Hardy, Manchester. The customer even had the audacity to criticise the restaurant on Tripadvisor, claiming bosses didn’t “display any sympathy” with her situation last month.

But in response to the public one-star review, the manager wrote: “Regrettably you didn’t cancel your booking and your table sat completely empty for two hours on a day we were fully booked.

“We are a tiny restaurant and you booked one of our largest tables.

“Normally we are absolutely demoralised by negative reviews but I’m more than happy for this to stay up and be public so everyone can see.

“Not showing up for restaurant bookings is an extremely rude and disgusting practice. It’s the only reason we have put our charging system in place.

“We hate charging no shows but it’s the only way to protect ourselves.”

The restaurant, one of the highest-rated restaurants in the city, also highlighted simple ways the woman could have cancelled her booking, including an online link, Manchester Evening News says. 

The booking was made for December 30 and appeared to be for a large family.

The customer, who stated she herself works in hospitality, said numerous family members fell ill with COVID-19.

She wrote: “Unfortunately, on the day a couple of my family members were taken ill with Covid, one of them being an 82-year-old.

“Not only was I worried for her health but also was being told to go into work to cover for my head chef who had tested positive too.

“I thought I had cancelled the booking on the email link, but I was later charged £60 on my card by Launderette.

“In the chaos of checking in with my grandma regarding her health, having to go into work on my only day off, and worrying about the consequences of my head chef having to be off for 10 days when I work in an incredibly small kitchen team to start with, I may have forgotten to cancel.

“I completely understand the annoyance of having a table no show, we’ve had it constantly throughout Covid and understand the inconvenience caused.

“But at my restaurant we wouldn’t just bill the card payer and not display any sympathy to the circumstances.”

Laundrette has more than 2,000 “excellent” reviews on TripAdvisor.

It has been praised for its cocktails, tender chicken wings and tasty vegan options.

Charlton-cum-Hardy is an affluent suburb in the southwest of Manchester.

 

Source: Read Full Article