Europe

Family's World Cup dreams in tatters after Qatar visa error

A family’s World Cup dreams were dashed after their five-year-old daughter was stopped from boarding a flight due to a visa snafu.

Rhian Hayes, 39, said her two children, daughter Orla and son Harrison, eight, burst into tears at London’s Heathrow Airport on Wednesday morning.

The Hayes family had saved for three years for the two-week, £7,000 trip that included seeing four of the 64 matches.

But a glitch in Qatar’s fan ID system meant Orla’s visa application wasn’t approved in time.

It was eventually signed off — 12 hours after the Hayes’ flight.

Rhian told MailOnline that she and her family were already back at their home in Newport, Wales, by then.

‘We feel absolutely gutted for the kids. We had been saving up for this for years and it comes at a time when you’ve just been hit by a financial crisis. It’s just devastating,’ she said.

‘I hope it doesn’t scar the children. Everything was linked to my five-year-old.

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