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Man given dog food instead of £1,200 laptop in extraordinary mix-up

Amazon delivery driver slides down hill to deliver parcel

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A man who ordered a £1,200 laptop from Amazon was left gobsmacked after he received the wrong items worth little more than £10 in return. Alan Wood, 61, received two packets of dog food instead of a shiny new MacBook Pro when he placed his order in November and splurged on next-day delivery. And despite struggling for hours on the phone with representatives, he has failed to get a refund.

Mr Wood said he was shocked to discover the mix-up, which left him with two boxes of Pedigree jellied food pouches.

He said: “You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000.”

Despite the shocking discovery, he said he was “confident” he could resolve the issue, which had left him more than a grand out of pocket.

But he claimed representatives “said they couldn’t help me”.

He added: “That was unless I returned the laptop, which I never received, and even when I sent the dog food back to the warehouse, that made no difference.”

Ultimately, the dad-of-two said he spent more than 15 hours on the phone, bouncing between departments.

Mr Wood said the representatives “refused to listen to me”, meaning every conversation “ended the same way”.

While he has since received the refund he needed, he said the experience has left him unlikely to order with e-commerce businesses again.

After 20 years of ordering with Amazon, he said the “extremely stressful situation” has “put me off ordering from them ever again”.

A company review from Amazon has seen Mr Wood refunded as he requested.

A spokesman said: “We’ve now been in touch with the customer directly, apologised and resolved the issue.

“A full refund has been processed.”

While it has solved issues on the customer front, Amazon has received some pushback from its staff in recent weeks.

Workers at a depot in Coventry voted to strike last week in the first action of its kind for the UK.

In a repeat vote after turnout fell short earlier this year, 98 percent of balloted GMB union members have chosen to walk out as they demand £15 an hour.

Members said people are putting in more hours than the average worker as they navigate the rising cost of living.

Coventry plant member Hayley Greaves told The Guardian: “The cost of living is going up and we’re really struggling.

“People are doing 60 hours a week if they can get it, or if they can’t get 60 hours, they’re doing other jobs.”

An Amazon spokesperson said the company appreciates the “great work” from its employees and offers “competitive pay” starting from between £10.50 and £11.45 an hour.

The spokesman added: “This represents a 29 percent increase in the minimum hourly wage paid to Amazon employees since 2018.”

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