A Sainsbury’s customer was left feeling scared and vulnerable when her delivery driver returned to her home hours after dropping off her order to ‘check her out’.
The woman, in her 20s, who wishes to remain anonymous, received her shopping around 8pm on January 18. She didn’t notice any items were missing from the order at the time.
Her delivery driver then returned to her home, in south London, around 10pm with another crate, and told her: ‘I forgot a couple of things, but the real reason I came back was to check you out again.’
The customer told Metro.co.uk she was horrified by the comment, and has now bought security cameras for her flat as she feels unsafe at night.
She said: ‘When he was initially at my house I had to keep coming out to pick up the food and I thought he was sort of leering towards me, or inappropriately staring. But there was nothing I could really say so I brushed it under the carpet.
‘Then when he came back, I think I laughed in reaction because it was so insane. I was horrified. I’m a young woman, living on my own, in a ground floor flat, in quite a busy area. I felt pretty grossed out by it.
‘I spoke to my friends and they said I should report it, because ultimately if he is going to do that to other women, who are potentially vulnerable, than that’s actually quite dangerous.
‘It was my local Sainsbury’s, so presumably the man lives in this area. It makes me feel unsafe because I now don’t know if he’s going to come back and continue to do that.’
The woman complained to Sainsbury’s but was left feeling frustrated after a customer service representative only apologised for the ‘inconvenience’ and said delivery drivers ‘don’t usually do that’.
She is now waiting to hear how the company plans to ensure her safety going forward, and wants to make sure that other customers won’t be harassed on their doorstep.
She continued: ‘This has also been amplified by the fact I have to be at my house all the time. I’m working here and staying here every night.
‘It’s made me really think about my safety. I’m locking my bedroom door at night, and I’ve bought some security cameras so I can make sure I’m aware of what’s going on outside.
‘I spoke to someone from Sainsbury’s on the phone but they didn’t say much. I’m very keen to hear about the training delivery drivers undertake regarding their behaviour with customers.
‘I want to know the outcome of the investigation, how they’re dealing with this. How do I know this man isn’t going to appear at my door in the future? I want them to reassure me this won’t happen again.’
A spokesperson for Sainsbury’s confirmed an inquiry had been opened. They said: ‘We take allegations of this nature extremely seriously. We are in contact with the customer and are urgently investigating.’
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