Scotland Covid vaccine passport: How launch was hit with technical problems

Nicola Sturgeon slammed by doctor for Scotland’s NHS record

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Scotland’s NHS Covid Status App app has been mired with issues on the morning of its launch, with users reporting the app not working at all or in a limited way. The app, launched by the Scottish government, can be used as evidence that you are fully vaccinated in both the required settings in Scotland and for international travel.

The new app shows two separate QR codes for each of your jabs, which can then be scanned to allow access to nightclubs and large events.

But those wanting to use it have been hit with problems, with users citing issues with signing up.

Social media users have explained they’ve had issues with attempting to register their NHS CHI number.

A number of users have reported being told there is “no match found” for their CHI number or an error message when trying to proceed to the next stage of the sign-up process.

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A government spokesman said: “Some people may be experiencing issues which are likely to be caused by extremely high initial traffic and a large number of users trying to access the app at once.

“We advise people whose data is not found to try again a couple of hours later.”

The app is now needed to get into large scale events and nightclubs in Scotland.

There is a grace period between now and October 18, when the law will be enforced from.

How do I download the app?

Use the app store on your device and search NHS Scotland Covid Status App, which is free to download.

When signing up, it will ask you to verify your identity by uploading a photo of your passport or driving license and scanning your face with your camera.

You will then need to enter your email address and the app will send you a verification code to your account.

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Once you have entered the verification code, you will be able to create a password and confirm your account.

You will be asked for your CHI number – but you can skip this step if you do not know it.

The app will then display your name and date of birth as shown on your ID, and ask for the gender with which you identify.

You must then create a four-number pin code.

The app should then show your vaccine status, including details of both of your jabs and barcodes for each.

What if I don’t have a smartphone?

Don’t worry if you don’t have a smartphone – there is another way to show proof of your Covid vaccine.

Vaccinated people can order a paper copy via your vaccine portal or phoning the designated Covid status helpline on 0808 196 8565, open from 10am-6pm every day.

Paper copies will be posted to you and will take around 14 days.
Like the app, the paper copy will have an uneditable QR code that needs to be shown and scanned at venues.

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