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A teenager and his grandparents only lasted 10 minutes in the “UK’s rudest restaurant” before being kicked out after he called the waitress a fat s***. The Karen’s Diner chain is known for its obnoxious staff who insult their guests and pretend to not care about the food while ensuring customers have fun at the same time.
But Jack Keith’s visit to the Manchester location with his family, after travelling for two hours from their home, was anything but fun after he called his server a w***e and then a fat s***.
The incident started on Friday evening when the 17-year-old called her a w**** under his breath.
She then told him “not to mumble it because you’re a p****”
He then repeats it a bit more loudly and she responds by saying: “You can’t pronunciate [sic], that’s embarrassing.”
She then asks him how old he is, and he responds: “How old are you, you fat s***?”
The server then informed another member of staff about what has happened and returned to the table to tell the family: “You’re out, all of you, it’s in the rules. He’s ruined it.”
Stunned Jack and his family were forced to pay the £25 drinks bill and leave because rules given to customers upon entry tell them banter doesn’t extend to “body shaming”.
The 17-year-old says he is not proud of his comments but has questioned why staff at the diner “can give [abuse] but can’t take it”.
Jack, from Ulverston, Cumbria, said: “I agree that if you can’t take it don’t give it.
“I was shocked when she told us we had to leave. We thought they’d tell us to pay for the drinks then to sit back down.
“She brought it on herself really because I wasn’t going to say anything after she said about my pronunciation.”
“I’m not going to say something then not be able to take it and start crying about it.
“I’d take it on the chin, have just laughed about it and say something back.
“It was just in the moment and that came to my head, so I thought I’d throw that at her. I understand that they think it’s against the rules.
“It said ‘no body shaming’ but I couldn’t think of anything [my insult] would have come under because she wasn’t fat. She was your average female build so I don’t know why she took it to heart.”
“We didn’t have time to read the rules. They just threw them at us and it was a really loud atmosphere. There was a lot going on.
“Some of the insults they gave to my grandparents were pretty next-level. Karen’s Diner is a crazy idea and I probably wouldn’t go back.”
After leaving Karen’s the family went to eat at a nearby café where they talked about what had just happened.
Jack’s mum Jane Keith, who was also at the meal, insists the “house rules” need to be made clearer before the experience begins to avoid customers getting “caught in the moment”.
She said: “When you’re there and you see the way they speak to you it leaves you quite shell-shocked.
“She was quite in his face and Jack doesn’t like that really. He doesn’t go out looking for trouble and he’s quite a quiet lad.
“Before you sit down, they should show you the rules and make you read them in front of you. They don’t make it clear enough.”
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Karen’s Diner offers its “rude” experience in more than 15 locations across the world, with six being in the UK.
A spokesman for Karen’s Diner said: “[In response] to the allegation that Karen’s staff can ‘give it, but not take it’.
“If the ‘Take it’ referred to is simple ‘body abuse’, then the statement is quite correct.
“Karen’s Diners will not condone seriously offensive abuse either ‘given’ (which can be grounds for dismissal as all our staff are obliged to work within strict behavioural guidelines) or ‘take it’ as we will always take every stance to protect our staff from unacceptable behaviour.
“It is sad that a minority of customers need reminding as to how to behave.
“Sadly we are unable to personally explain to every customer that calling a waitress a ‘fat s***’ is very directly ‘body shaming’ and that is why we hand out the House Rule cards.
“We spend days teaching our staff how to be rude and funny. Offending anyone is never funny.”
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