Tesco hit with hundreds of complaints as shoppers unable to buy food

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A glitch left shoppers unable to process or amend baskets, or book delivery slots on Tesco’s site or app. Issues started arising at approximately 11am yesterday, according to the website DownDetector. It showed there were more than 500 complaints about the difficulty.

Around 60 per cent of customers had issues with online shopping, and 23 per cent had issues with the Tesco app.

Tesco shoppers all over the country reported problems. Customers also took to social media to tell Tesco about the problem, reports Manchester Evening News.

One person tweeted: “@Tesco Your website for online orders is broken again. Every time I try to amend an order by adding items, it does it then immediately removes them. Similarly when removing items, they are removed and added back in again. And yes, I have tried logging out and deleting cookies.”

Another said: “Is there a problem with the app/website at the moment? It’s telling me it can’t update my basket. Looks like others are having similar issues. Do you know when the problem will be fixed pleased?”

A third asked: ” @Tesco I’m online and logged in but I can’t book a slot or add anything to my trolley. Tried with 2 browsers. Is something wrong? #hungry.”

On Twitter, Tesco told one customer: “We are experiencing some issues at the moment and are trying to resolve this. Please try again later.”

The supermarket added on the site: “There’s currently an issue with the website that is stopping customers being able to complete basic functions such as booking a slot, checking out an order and amending orders.”

Tesco also had a similar problem earlier in August, when customers couldn’t add items to their baskets or change orders.

Tesco shoppers started reporting issues with their website at around 5.30pm on August 15 saying it had “crashed”. The issue saw thousands of people unable to shop online or amend their baskets for almost four hours.

Tesco has been approached for comment.

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