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Two-year-old girl made to wait for 13 hours in busy A&E department

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The toddler’s family eventually gave up and left Queen’s Medical Centre in Nottingham without seeing anyone. She couldn’t walk on her ankle, which was badly swollen following injury sustained during a recent holiday in Devon.

The girl’s 28-year-old mum took her to the hospital at 8.30pm on Friday (October 22), and eventually left 13 hours later on Saturday (October 23) morning without being seen.

Speaking to Nottinghamshire Live, the mother said: “My daughter was asleep in her pushchair, but she was not offered any pain relief, a bed, a blanket or food, and there was no communication whatsoever.

“I went to the desk at around 8am in the morning and explained we had been here for almost 12 hours at that point and that nothing was happening, to be told there were seriously sick children and the waiting time would be hours and hours.

“My daughter wasn’t any better off in hospital than she would have been at home – it’s the worst care I have ever seen and I think the waiting time is astonishing.”

She was not offered any pain relief, a bed, a blanket or food, and there was no communication whatsoever

The toddler’s mum

The family, of Nottingham, feared the girl had broken her ankle but she’s now walking fine.

They eventually went to the Urgent Treatment Centre in the city centre but were told the child couldn’t have an X-ray as she was under five. 

The mum bought her daughter a bandage and ensured she got some rest since.

The NHS is already under significant strain, expected to continue throughout the winter, due to backlogs caused by the pandemic and further resources put into preventing spread of Covid.   

In fact, the Army has 4,000 troops on standby to help the NHS to cope with the upcoming winter health crisis.

Nottingham University Hospitals Trust conceded it too is experiencing “significant operational pressures”.

Speaking regarding the toddler’s wait, Catherine Livingston, paediatric emergency department matron at the trust, said: “We apologise that the family were asked to wait for some time after initially being seen and assessed by members of our medical team.

“Emergency intervention will always be given and assessed on a case by case basis. We always strive to see patients in a timely way and are sorry that was not the case on this occasion. We are currently experiencing significant operational pressures within our emergency department and would advise that people visit NHS 111 online in the first instance so they can be directed to the most appropriate service for their needs.”

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