A woman has denied being racist towards staff at Asda after she was barred for three years following a row about cigarette papers.
Rakel Bryan, 29, argued with a shop worker who asked her for ID, calling him a dickhead, which she says was a joke.
A security guard took her outside to calm her down but when she returned to the store in Hull she was refused entry.
Rakel arranged to meet the manager the following evening but she said she was told she had been banned for being racist, which she denies.
She said: ‘I’m not a racist, I had an ex-boyfriend who was black.’
The incident unfolded on Wednesday when she went to the shop to buy cigarette papers for her sister.
She said: She said: ‘I thought it was a joke, I’m absolutely fuming. I go in there every day to do shopping for my mum because she can’t get about very well.
‘I don’t like the way I’ve been treated – I feel like I am being bullied.
‘I said “aw shut up dickhead”, as a joke. I thought he was laughing with me and then he said, “no I’m being serious”. I said “how dare you ID me?”. I had a panic attack, I felt like everyone was staring at me.’
There was then a confrontation, which was when the security guard intervened.
Rakel then returned to the store again with her friend Roxanne Marshall after being allowed in by a worker on the door but other members of staff confronted her when she got inside.
Ms Bryan said she went into the shop with her friend Roxanne Marshall on Thursday after being told she was allowed to by the employee on the door.
Roxanne said: ‘She was told she could come in. She only had a stew pack and some sausages.
‘As I was walking up I could see two staff verbally abusing her. They were right in her face. I said there is no need for that it’s bullying. They told her you’re never coming in here again.’
An Asda spokesman said: ‘While we would never discuss individual circumstances, we take any concerns of this nature seriously and will not tolerate any form of abuse or discrimination towards our customers or colleagues.’
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