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Amazon down as fuming Brits unable to access online shopping giant in lockdown

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Online retail giant Amazon appears to be down for thousands of Brits.

The website Down Detector shows a surge of reports from UK users having trouble logging in or accessing the online retail giant in the last hour.

Many took to social media to report issues with the site, including issues logging in and making purchases.

Some 71% of Down Detector complaints relate to the Amazon website, while 24% of users say they're having trouble logging in.

Amazon has said it is investigating the issue.

It's bad news for Brits relying on deliveries of essential items during the coronavirus lockdown.

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It is believed problems started in Thursday afternoon and continued into this morning.

More than 2,000 customers logged complaints since glitches were first found.

Users in London, Brighton and Bristol are understood to be the worst hit, however reports of issues have also been logged as far north as Aberdeen.

Many of the people experiencing problems also seem to be Sky broadband customers who believe the Amazon glitch is being caused by the Shield firewall.

"Also a Sky broadband user that was having problems," one Down Detector commenter said.

"Turned off Shield and it started working again – then turned shield BACK ON again (as I was reluctant to leave it off), and Amazon continues to work (for me at least).

"So for those that have turned it off you may want to try turning back on again. Obviously it reset something at Sky!"

Shield is a form of firewall that provides Sky customers with a layer of protection against malware, phishing websites, and can also be used to block adult content as a family control.

Shield may also have accidentally disrupted or blocked access to Amazon for unknown reasons.

Tech experts have advised Sky customers to temporarily disable their Shield firewall and see if that solves the problem.

However there are Brits complaining of not being able to use the website who say they're not Sky customers, so another issue could also be to blame.

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