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Amazon ‘ruins Christmas’ for woman, 51, who’s refused booze for not having ID

An Amazon customer's Christmas was ruined after an "absolutely ridiculous" courier refused the 51-year-old's booze order because she didn't have an ID.

Natasha Bain had decided to treat herself to a bottle of Jack Daniels whiskey and vanilla vodka but was left "absolutely livid" after she answered her door.

The former administrator said the delivery driver did a 'challenge 21' and refused to hand over her parcel without photographic ID to prove she was 18 on Monday.

Natasha, who doesn't own a passport and has no driving licence because she's disabled, said: "I don't drink very often but I thought I'd treat myself.

"I thought that'd be nice for over the Christmas and New Year period so I can make myself some cocktails.

"I opened the door and the Amazon driver just stood there and looked at me. I said 'that's for me' and he held on to it and said 'no, I need to see ID'.

"I went to get my bank card and he said 'no, I've got to see photographic ID'.

"I said 'are you joking? He was shouting in the street 'this is age restricted and I've got to see you're over 21'.

"You can see I'm over 21.

"I haven't got a passport or driving licence. I can't drive because of my epilepsy."

Natasha, from Gillingham, Kent, explained that she didn't have photo ID, but pleaded with the driver to 'use common sense' – pointing out her mature age.

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She said: "I was really annoyed. It's left me worrying I won't be able to receive parcels in the future.

"I just think it's absolutely ridiculous that they don't use common sense.

"I think it's really good that they're being very cautious, but there is a limit where you can just use your own brains."

She called Amazon's customer service team and claims she was told to use a birth certificate – though later said she was informed this wouldn't be enough either.

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Natasha, who is spending the festive period on her own in tier 4, said: "When I called Amazon back, they said 'a birth certificate won't do – it has to be photographic'.

"He just said 'well what about a driving licence' and I said I haven't got those. I was absolutely livid.

"You can see I'm over the age of 21 – why can't drivers use common sense and discretion?"

An Amazon spokesperson said: "We take our responsibility in relation to the sale of age-restricted items extremely seriously.

"To confirm the recipient is over 18 years, valid photographic ID with a date of birth is required upon delivery for all age-restricted products.

"We are working directly with the customer on matters related to their package delivery."

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